FAQs
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Is Shipping Free?
Yes. Shipping is free around the USA. Please read our Shopping Policy for more details.
How can I track my order?
If you want to track your order, just contact us with your order number on contact us. Our Support team will get in touch with you within 24 hours.
Can I change my shipping address?
Yes you can but you have to inform us within 24 hours after placing the order.
What Do I do if I don't receive my order?
If 21 days have passed since we’ve shipped your jacket and you still have not received it, contact us with your details.
Make sure please that you provided correct shipping address. We will not be responsible to refund if your order gets lost in transition because of an incorrect shipping address you provided.
- Scope of Guarantee
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All products on this site have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.
The following situations are not included:
1. An item you claim is not as described, but the seller can prove that it is.
2. Items are as described, but you no longer want them (unless the seller offers Easy Returns) - Guaranteed Protection Period
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You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute on contact us page. Please note that you can only open one dispute per order.
- Conditions for Submitting Refund Requests
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You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the contact us page. Please note that you can only open one dispute per order.
- Return Shipping Fee
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If you agreed with the seller to return your item, please also check the seller’s shipping terms. If the seller pays the return shipping fee, please make sure you first agree on the shipping method and how the seller will pay you back the shipping fee.